Engineering Applications Support Specialist
(Sunnyvale, CA)
Join a growing and dynamic Information Technology team at Zoran Corporation (NASDAQ: ZRAN) a leading provider of semiconductor solutions in the growing digital entertainment and imaging markets. Zoran has pioneered high-performance digital audio and video, imaging applications, and Connect Share Entertain™ technologies for the digital home. Zoran-based DVD, digital camera, DTV, multimedia mobile phone, and multifunction printer products have received recognition for excellence and are now in hundreds of millions of homes and offices worldwide. Zoran’s headquarters is in Sunnyvale, CA, with major operations in Burlington, MA, as well as Canada, China, Germany, India, Israel, Japan, South Korea, the United Kingdom, and Taiwan.
Zoran Corporation, a leading semiconductor company in Sunnyvale, CA, has a challenging position for an Engineering Applications Support Specialist working in the Corporate IT Engineering and Web Applications Department.
Primary Function and Job Description:
The Engineering Applications Support Specialist will take the lead role in end-user support of Zoran’s various large-user-base engineering applications and tools, supporting over 1,000 hardware and software engineers around the globe. Candidate will have primary responsibility for timely response to internal and external customer issues, developing and implementing standard support processes and documentation, acting as liaison between internal and external support organizations with vendors and service providers, and managing engineering tool licenses and license delivery processes. In special cases, the position may require work during extended hours (nights and/or weekends) to support mission-critical production issues.
Key Responsibilities:
Perform day-to-day administration and end-user support of systems including web & Intranet, source-code control (SCM), defect/issue tracking, document management, IT Helpdesk, software distribution and other application systems.
Identify, manage and push for timely resolution of issues that require escalation to software vendors.
Document and develop training and self-help materials for application end users. This includes the development and continuous maintenance of content for internal support sites on Zoran’s intranet.
Provide technical expertise in identifying, evaluating and developing support procedures that are cost effective and meet user requirements.
Responsible for setting up test/development environments, and working with other team members to create system upgrade/migration plans. Maintain working reference setups of engineering application stacks for test/debugging of issues.
Manage license procurement and allocation of licenses for software development tools to engineering users around the world.
Education and Experience Required:
BS/BA in Software Engineering, Computer Science, IT or related field.
Minimum 3 years experience in a system administration, software engineering or IT support role.
Excellent English verbal and written communication skills.
Required Skills:
Strong familiarity with Windows and UNIX operating systems (Linux, Sun Solaris).
Strong familiarity with some kind of formalized software development lifecycle with particular emphasis on debugging and issue/bug tracking processes.
Good shell and/or PERL/Python scripting skills (or similar languages).
Familiarity with web tools and technologies such as MS FrontPage, DHTML, CSS, XML, JAVA/JavaScript and web server platforms (Apache and MS IIS).
Familiarity with networking concepts as they relate to troubleshooting end-user application issues in client/server and browser-based application environments.
Knowledge of Perforce SCM, Numara Footprints, Mercury Quality Center, Microsoft Sharepoint 2003 or FlexLM licensing tools a BIG plus.
Desired Skills and Experience:
Team player with a desire to continue learning and expanding their knowledge in a fast-paced and complex software engineering support environment.
Must be a strong, self-motivated individual that can work with minimum day to day supervision and able to objectively rank and prioritize support requests from internal and external customers.
Positive experience dealing with challenging and/or difficult people in a professional and courteous manner.
Able and willing to travel internationally.
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