Quality Manager

Join a growing and dynamic Quality team at Zoran Corporation (NASDAQ: ZRAN) a leading provider of digital solutions in the growing digital entertainment and imaging markets. Zoran has pioneered high-performance digital audio and video, imaging applications, and Connect Share Entertain™ technologies for the digital home. Zoran-based DVD, digital camera, DTV, multimedia mobile phone, and multifunction printer products have received recognition for excellence and are now in hundreds of millions of homes and offices worldwide.

Zoran’s headquarters is in Sunnyvale, CA, with major operations in Burlington, MA, as well as Canada, China, Germany, India, Israel, Japan, South Korea, the United Kingdom, and Taiwan

The Quality Manager will be expected to anticipate customer needs, find solutions related to manufacturing and product, and enforce the Zoran quality policy and procedure in the field. The quality manager’s mission is to enhance the quality and customer’s expectations.

This position is located in Tokyo, Japan. We are willing to look at candidates who currently reside in the US but who are willing to relocate to Japan. This position permanently resides in Japan and as such you would be an employee of Zoran Japan.

Key Areas of Responsibility

• Work closely with functional groups (Q&R, Sales, and Business Units) within the company to manage customer RMAs, Customer Complaint validation, and Customer feedback
• Anticipate customers’ needs and provide a response that is better adapted in terms of service, satisfaction and solutions
• Work with the suppliers (assembly) on technical issues to enhance quality and reliability
• Develop efficient close-looped corrective and preventive actions, deliver efficient root cause and failure analysis reports, and monitor continued quality improvement.
• Maintain all systems platform at customer sites and Zoran sites
• Work closely with development teams in obtaining the systems, planning, training
• End-to-end collection of Quality Metrics
• Real-time Service Level & Monitoring and Historical Reporting

Required Education, Experience, and Skills:

The ideal candidate must have:

• A BSEE 10+ years experience in Electronic Design or Material Science
• At least two years of management experience
• Must be completely fluent in both English and Japanese
• Strong failure analysis knowledge for both through-hole & SMT electronics and bench testing is must.
• Knowledge of semiconductor manufacturing flow and device test is essential
• Experience and knowledge in handling RMA
• Travel on a short notice would be required frequently

Desired Skills:

• Excellent written and verbal communication skills
• Ability to work in teams with Operations and Engineering